Every dispute is a standoff, and your AR team is outgunned

Lunos dispute management is the AI agent that wrangles every dispute across your team. Context assembled in seconds, the right people looped in, nothing dropped. Your team stops playing detective and starts actually moving disputes to close.

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Wrangling the humans and the data, so your team stops doing both.

Catches every dispute as it lands, not when someone gets around to triage

Invoice, payment record, comms history and account context assembled in seconds

Coordinates the team and closes the loop so disputes stop rotting between handoffs

How it works

Lasso disputes, corral the chaos, drive 'em to resolution fast.

Lunos catches disputes the moment they land

When a customer emails about a discrepancy, questions an invoice or pushes back on a charge, Lunos identifies it as a dispute. No manual tagging, no forwarding to a disputes@ inbox. Lunos reads the message and knows what it is.

Full context assembled in seconds

Lunos pulls together the invoice, payment history, PO, communication thread and account details. Your team opens the dispute and sees the complete picture in one view. No tab-switching, no scavenger hunt, no "let me go find it."

Route the right ask to the right person

Lunos figures out who needs to do what. The AP contact to confirm a credit was applied. Procurement to verify a PO line. Finance to sign off on a write-down. The CSM to smooth a commercial misunderstanding. Lunos sends each person the specific ask they need to answer, tracks who owes what response and follows up when someone goes quiet. Simple cases (clear duplicate charges, obvious PO mismatches) Lunos can resolve directly when you want it to. Everything else gets the humans moving, without your team playing project manager.

Follow up across every party until it's closed

Most disputes stall because one person in a four-person chain forgot to reply. Lunos doesn't let that happen. If the customer hasn't responded, Lunos nudges them. If AP is sitting on a credit memo, Lunos pings AP. If procurement owes a PO confirmation, Lunos chases it. The dispute stays active across every party until it's actually closed, not until someone forgets about it.

Solving your Dispute pains

Pain

How Lunos solves it

Your disputes live in email threads that nobody owns

A customer replies that the amount is wrong. It sits in an inbox for two days. Someone forwards it to AP. AP loops in procurement. A week later the customer follows up and nobody can find the original thread. The cash stays stuck and the relationship sours while your team argues over whose problem it is.

Every dispute starts with a 20-minute scavenger hunt

Before anyone can move a dispute forward, somebody has to find the original invoice, the communication history, the PO, the account status and the CRM notes. That's detective work before a single productive action happens. Multiply across every dispute every week and you're paying finance salaries for clerical research.

You have no idea how much cash is tied up in disputes right now

How many disputes are open? What's the total dollar value? Who's waiting on whom? If you can't answer without someone compiling a spreadsheet, you're flying blind on a material cash flow risk. And your Controller can't close clean books on numbers that are "probably right."

"We trust the system and it hasn't [let us down]. It's improved our sort of numbers. We've a lot on Act mode now, and yeah, you know, it's something that we can sort of rely on. So it's great and it is working, like, amazing."

— John M. Geehan, Finance Lead, GEV Technologies

"I don't know if I'd ever go back to... I've got to manually chase customers, put it that way, which is probably a good thing."

— Darshan Naik, Financial Controller, Altruistiq

How Lunos is different

A teammate who runs the dispute, not a ticket queue nobody reads

Legacy AR tools and generic ticketing systems treat disputes as edge cases that happen to your collections workflow. They give you a status field and call it a day. Lunos is the teammate who actually runs the dispute: catching it the moment it lands, pulling together the invoice, payment record, comms history and account context - and then wrangling the humans. AP, procurement, finance, the customer-facing owner - Lunos loops in the right person with the right ask, tracks who owes what response and keeps things moving until the dispute closes. The shift isn't faster ticket routing. It's stopping doing the coordination yourself.

It's a wild west out there. 
Lunos rides it.

Real disputes are messy. Customers reply in all caps. Invoices get disputed because a PO number doesn't match, because a line item was expected to be credited, because someone claims they never received an invoice that was emailed three times, because the same charge appears to be duplicated months apart, because a customer paid one invoice for three and wants the rest written off. Lunos knows what each of these actually is. Not because it was configured to, but because it was built that way. Depth that generic ticketing tools can't touch and legacy AR software has never had.

Your best AR hire wouldn't change your stack. Neither does Lunos.

Disputes don't live in one system. The invoice is in your ERP. The conversation is in email. The account context is in your CRM. The payment record is with your payment provider. Lunos reads from all of them and writes back to them. You get a coworker who knows your stack, not an implementation project that forces you to migrate.

Your AR partner

Close disputes in days, not weeks

Every day a dispute sits unresolved is a day cash stays frozen. Lunos keeps every party moving - the customer, AP, procurement, finance, your CSM - so disputes don't die between handoffs. Cash lands in the bank instead of aging into a write-off.

Your team makes decisions, not chases people

Most of the work in a dispute isn't deciding. It's tracking down the right owner, drafting the ask, waiting, nudging, re-asking. Lunos handles all of that. Your team steps in when actual judgment is required, makes the call and steps back out. Same decisions, a fraction of the hours.

Every open dollar, visible in real time

Open disputes, total dollars at risk, average resolution time, repeat-offender customers - a live picture, not a stale spreadsheet. Your Controller gets a clean audit trail. Your CFO gets a number they can trust.

No more collections collisions with open disputes

When a dispute is open, Lunos pauses collections outreach on that invoice automatically. No more dunning an account that's actively disputing. Your customer relationships and your CSMs both notice.

Frequently asked questions

Ready to tame the wilds of your AR ledger?

We'll walk you through how Lunos handles your payment mix, how the ask-the-payer flow works in practice and what the ERP sync looks like for your accounting setup.

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